Privacy Policy

At Constance Gong, we respect your privacy and only collect what we need to deliver your order and improve your experience. This page explains what we collect, why, and what your choices are.

What We Collect

When you visit, browse, or shop with us, we collect three categories of information:

You give us directly — your name, shipping address, email, phone number (if provided), and payment details when you place an order. We also keep messages you send us through the contact form or email.

Your device tells us automatically — browser type, IP address, device type, time zone, the pages you view, and which links you click. This comes from cookies and similar technologies.

Payment providers share with us — confirmation that your payment cleared, plus the last 4 digits of your card for reference. We never see or store your full card number.

Why We Collect It

To run the store. That means:

• Processing and shipping your order
• Sending confirmations, tracking links, and order updates
• Answering your questions
• Preventing fraud and protecting the site
• Improving the products we offer
• Meeting tax and legal obligations in the United States

We do not sell your data. We do not rent your email list. Period.

Who We Share It With

We share information only with the partners we need to operate:

• Shopify — our store platform and payment processor
• Shipping carriers — USPS, UPS, FedEx (so they can deliver your package)
• Email providers — to send you order confirmations and updates
• Government authorities — only if legally required

Each partner is bound by their own privacy obligations.

Cookies

We use essential cookies to keep your cart working and your session active. We may also use analytics cookies to understand how visitors use the site. You can disable cookies in your browser, but parts of the site may not work properly without them.

Your Rights

You have the right to:

• Ask what data we hold about you
• Request a copy of your data
• Ask us to correct anything that's wrong
• Ask us to delete your data (with some legal exceptions)
• Opt out of marketing emails anytime via the "unsubscribe" link

To exercise any of these, email tramanh31052010@gmail.com.

How Long We Keep It

We keep order data as long as needed for tax, accounting, and warranty purposes — typically 7 years for U.S. tax records. Marketing data is kept only while you're subscribed.

Children

This store is not directed at children under 13. We do not knowingly collect data from anyone under 13. If you believe we have, please contact us and we will delete it.

Changes

If we change this policy, we'll update the date below. Significant changes will be flagged on the site.

Contact

Privacy questions: tramanh31052010@gmail.com

Last updated: June 9, 2026